Average Reviews:
(More customer reviews)HP Support guide says that tech support is available 24/7.The telephone number provided only gets you to a long menu and eventurally to another number to call.After giving your name, phone number, model number, servial number many times you are given a third number that provides "service" 9 to 5 M-F. After giving all of the information a few more times you are referred to "level 2" which in theory will send you a
RMA after you FAX them a copy of the sales invoice.Calls back to them requires going throught the same maze and they don't seem to have a record of your previous calls of FAX.E-mail support is not available for this product and they will not provide any other means of communication. FAXING a letter to them is just an exorcise. Looks like I have purchased a large paper weight.
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Product Description:
The external dvd740e DVD Writer is your solution to archiving, preserving, and sharing videos, photos and music. Added bonus: You can label your discs using HP' s cool LightScribe1 technology, which expertly applies your own silkscreen-quality designs.? Double your storage space to 8.5GB per dual-format, double-layer disc2; you can also use single-layer DVDs? Record hours of video on DVD with your PC, then play back in your living room? Archive family pictures and home videos for safekeeping? Create your own original disc labels featuring photos, images, and text with HP' s easy LightScribe disc labeling? Get creative and have fun with the included software, which lets you edit video, organize photos, create slide shows, and more? Write to DVD
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